Lack of blogging by CEO’s

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In today’s New York Times: All the Internet’s a Stage. Why Don’t C.E.O.’s Use It? by Randall Stross.

(That link should work, even if you’re not logged in with a username.)

The headline’s a bit deceiving. The article is all about the lack of CEO’s blogging, not about their general lack of use of the internet.

He focuses much of the piece on Jonathan Schwartz, the blogging CEO of Sun Microsystems:

When Mr. Schwartz was promoted to the top job at Sun this spring, he automatically became a member of an elite group: Fortune 500 C.E.O. bloggers. He is the only active member. Where is everyone else? Capital markets function as they should when the flow of information is strong and unimpeded. Mr. Schwartz has shown ably that for the chief executive sincerely interested in increasing information flow to the fullest range of stakeholders, a blog is a hydraulic wonder.

I blogged about Schwartz a couple of weeks ago as part of my ongoing Leaders Who Blog series. But Stross’ article shows why he’s a journalist and I’m not. To wit:

Assuming that other chief executives are willing to make their thoughts just as visible as Mr. Schwartz’s, the blog provides a highly efficient medium of publication. Mr. Schwartz, for instance, simultaneously reaches shareholders, software developers and current and prospective customers. With posted responses, these groups easily reach him as well as one another.

and…

WHEN an employee of a publicly traded company publishes regularly on a business blog, something valuable for outside observers is created: a firsthand chronicle. This deserves to be called something special, a primary blog – that is, a primary source, created by a participant or eyewitness – that distinguishes it from all the other blogs (and, yes, from all other newspaper columns, too) that are written at a remove by commentators. Primary blogs maintained by Fortune 500 C.E.O.’s would provide the most vital information to investors.

I didn’t know about this, but Stross notes that Schwartz wrote a one-page piece titled If you want to lead, blog for the Harvard Business Review last Nov. It’s available for $6 online. This blogger has a summary.

Stross cites Debbie Weil (author of The Corporate Blogging Book – to be released this week) as trying to make the case for blogging by persuading “reluctant executives with the argument that blogging would save the time they now spend on hundreds of daily e-mail exchanges.”

I cite this as well, though as one of the strategies in the How to blog effectively section of my Leadership Blogging Guide. I don’t think of this as a reason to blog. CEO’s and other leaders need more rationale than that. I’ve ordered Weil’s book to see if she addresses the Why, but if I had to sum up why more CEO’s don’t blog, it would be:

  1. lack of knowledge of the leadership benefits

  2. fear of the time comittment

  3. fear of the interaction

  4. lack of confidence in how to convey the transparency and authenticity required

  5. a reluctance to undermine/ruffle the feathers of the corporate communications and legal departments

A good weblog coach can help address all these concerns. ;-)

Blogger Jonathan Schwartz, CEO, Sun Microsystems

jonathan_schwartz.gifJonathan Schwartz is CEO of Sun Microsystems, a Fortune 500 company (#211) with about $11 billion in annual revenues. He became CEO earlier this year when longtime CEO Scott McNealy stepped down. He’s evidently the only Fortune 500 CEO to have a weblog.

He’s been posting to his Jonathan’s Blog since June of 2004 where he listed his reasons for starting one:

First, I’m a big believer in the idea that innovation is self-sustaining when it loses its predictability. I figured I’d do my part to promote self-sustenance. Second, to change the format and fidelity with which what I say is transcribed. No more comments from the pundits “in context.” Now you get them straight from me. Third, to get unfiltered feedback from the community… I promise to listen – from all the constituencies we serve (customers, stockholders, developers, consumers, suppliers… all).

He’s got a tough job ahead of him… slashing thousands of jobs and getting the company back on a profitable track. But after reading a few of his recent posts with his new CEO hat on, I like how he’s using his blog. Some examples:

This April post on why he’ll continue blogging emphasizes the importance of “… unparalleled transparency into everything we do, precisely because it’s the most efficient mechanism to accelerate change…” He sees his blogging as an example of this transparency, and specifically said so again two months later in this post: “You can tell I’m a big fan of transparency – that’s why I write a blog (with comments on, and yes, I read every one, as do a host of others at Sun). It’s why I encourage others to drive the conversation in the market, as well. Transparency’s at least a part of the solution. If not an outright competitive weapon.” This paragraph was preceded by a link to a blog host by a very unhappy customer.

He also walks the talk by hosting a visit from a competitor, a well-known Microsoft blogger named Robert Scoble, who in turned blogged at length about their lunch. They both caught quite a bit of heat from the comments attached to their posts.

I like it that he’s regularly mentioning specific employees in his blog posts, detailing what they do, their recent accomplishments, or their new assignments. He really should include photos in these posts, however, as any mention of a real person with a photo, especially an employee, propels that entry into the blogosphere and email inboxes with a force many times a text-only post.

Lastly, his posts seem to be increasingly less frequent. I’m guessing he’s fallen into the trap of thinking he must have Big and Important Things to blog about because otherwise he’s too busy. He’s not yet mastered the art of blogging very short stories that can be as effective.

Blogger Carole Brown, Chair, Chicago Transit Authority

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Carole Brown is Chair of the Chicago Transit Authority and maintains a blog called Ask Carole. The blog’s purpose:

“I created this blog to answer some of the questions people have been asking about the CTA’s funding situation. We on the board have asked many of these same questions, and we want to help get the word out. So please feel free to send comments or questions to CTAboard@transitchicago.com, and check back regularly for answers and updates to our efforts to increase transit funding. — Carole”

Brown’s blog seemingly has a much wider purpose than just funding. She tackles all sorts of issues related to the CTA — performance measures, maintenance issues, customer service, equipment purchases, policy changes, etc. Her blog’s purpose statement should be amended.

She’s got an audience of readers who chime in with a dozen or more comments on nearly every post. In part, this seems due to her engaging writing style in which she both teaches her audience and responds to their collective concerns, e.g. here when she writes “There are several great comments and questions in response to the performance measure update…”

She also responds occasionally to critical comments posted to the CTA Tattler blog, for example here when she writes “Kevin O’Neil and many others are continuing to hold our feet to the fire on improving customer communications during service disruptions…” and she actually links to a Tattler blog entry by Mr. O’Neill. This is very gutsy thing to do and adds tremendously to her overall believability, authenticity, and approachability. No wonder people post comments.

She’s recently started to add photos to blog entries, using them to teach in this post (those photos should enlarge when clicked but they don’t) and to recognize/affirm people in this one (photo correctly enlarges.) I hope she continues adding photos to nearly every post.

Overall, this is a very good leadership weblog. It shows what can be done with just one or two posts per month… not enough for a CEO/Executive Director/President who’s a full-time employee but enough for a board chair of a large organization. She’s to be commended.

Some quick recommendations: complete the profile or link it to somewhere where there is one; abandon Blogger in favor of a platform like Typepad or WordPress that allows posts to be put into categories; and link to the blog from several obvious places on the CTA main website. I could only find a link to her blog on the Board Meetings page… there should one on this page and better yet, on a homepage sidebar.

[This profile is part of my ongoing Leaders who blog series that I began in June, 2006]

Blogger Karen Christensen, CEO of Berkshire Publishing Group

karen_christensen.jpgKaren Christensen is CEO of Berkshire Publishing Group, a small (dozen employees) publisher in Massachusetts. I’ve been looking for women CEO bloggers and her Berkshire Blog: a global point of reference weblog is the first I’ve come across. She’s been blogging since late 2004.

In January, 2006, she used this post to explain her reason for blogging: “I love the chance to write about things that catch my eye, without worrying about how they fit into a book, but the point of this blog is really to give our friends, colleagues (many of whom are friends, too), and customers (ditto) a look at what’s going on at 314 Main Street, Great Barrington.”

In that same post, she announced that others from the company were going to be contributing to the blog, but other than a few posts from her editor, Marcy Ross, that effort has apparently failed… a common occurrence with group blogging, for reasons I’ve detailed in this podcast. To her credit, she’s kept up her blogging, with unusual frequency for a small business owner.

The first thing I noticed from her recent posts: she’s very good at incorporating small amounts of storytelling into her blog entries. In this June 20 post, note how the first paragraph is the simple, engaging personal story that sets up the announcement/promo info in the second paragraph.

She even tells a teeny tiny story here, as a way of encouraging her blog visitors to read an article, something I rarely see in a media diet blog post. This is a perfect example of what I wrote in my Guide, “There’s hardly a blog post that can’t include some elements of storytelling. Imagine yourself talking to a colleague or friend about what it is you’re blogging and then bring that tone to your post.”

I could go on about other things I like about her blog, eg, her opinionating about publishing issues, her discussion of company projects in the works, her short personal blurbs about authors she knows. Lots to like about this blogger.

I’d like to see her write more about her employees. And I’d like to see more photos and images. She made a stab at using Flickr back in March but that evidently hasn’t worked. I understand why and that’s my rationale for helping some of my current clients learn to use the blogging application, Zoundry Blog Writer… which I’m using to compose this post.

[This profile is part of my ongoing Leaders who blog series that I began in June, 2006]

Blogger Will Weider, CIO of Ministry Health Care and Affinity Health System

Weider.jpgWill Weider is CIO of Ministry Health Care and Affinity Health System in Wisconsin.

He calls his blog The Candid CIO and introduces it with this phrase: “This is the place where I share what I have learned through my mistakes and other crazy things in the life of a healthcare CIO.”

I like his conversational tone… at times, delightfully irreverent. He’s good at conveying his knowledge of his industry without getting overly techie. He’s got a knack for storytelling, as conveyed in this post about one of their doctors.

However, that post would’ve been waaaaay better with a photo of the doctor… or at least of the doctor’s hands and/or the fingerprint system. Photos serve a strategic purpose, even for an audience who’s likely to be mainly other healthcare IT professionals.

Although I only scanned his archives quickly, I didn’t see any posts about his staff, peers, or any organization employees. I’m starting to wonder if a leadership blog can be evaluated in part on to what extent it’s a “thought leader” blog vs a “people leader” blog.

I know he’s a client of mine but one leader who uses his blog as a “thought leader” and a “people leader” is Scott Neal, Eden Prairie City Manager.

[This profile is part of my ongoing Leaders who blog series that I began in June, 2006]

Blogger David Miliband: UK Secretary of State for Environment, Food and Rural Affairs

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David Miliband is the UK’s Secretary of State for Environment, Food and Rural Affairs. He started an internal weblog in late 2005 when he was Minister of Communities and Local Government and took it public earlier this year.

His “About this blog” statement:

This blog is my attempt to help bridge the gap – the growing and potentially dangerous gap – between politicians and the public. It will show what I’m doing, what I’m thinking about, and what I’ve read, heard or seen for myself which has sparked interest or influenced my ideas. My focus will be on my ministerial priorities. This supplements the existing ways of doing day-to-day business with me and my department.

It appears as though he’s actually authoring his own blog entries, though one never knows for sure. He’s got a personable writing style, posts frequently, and links to other sites to allow his readers to go deeper. Examples: this recent post titled: Environment as Public Service? or this one titled Um…Errr….Errrr….Um…..

I also like it that he often refers to those who attach comments to his blog entries, for example in this entry when he wrote “Many thanks for the comments on the drought in the South East (remember the majority of regions are not suffering). Harry, Holger and others mentioned the idea…”

I’m not going to do a complete analysis of his blog (Hansard Society is doing that) but there are a couple of things I’d like to see him do:

  • Include photos of people who he mentions meeting. For example, in this post where he writes I met residents of the Victoria Hostel for the homeless in Westminster yesterday evening… The photo need not include him in the photo — some might accuse him of self-promotion if that’s done too much. Including photos not only makes a blog entry more visually appealing. It’s a good way to recognize/affirm/acknowledge the people who were there. And it encourages people to pass around the permalink of the blog entry.

  • Include more posts about what his department staff/employees are doing that reflects some of the strategic initiatives he’s emphasizing, as well as the overall values he espouses. Leadership for someone in his position not only relates to public leadership, but to the many (dozens/hundreds/thousands?) of government employees who are part of his department.

[This profile is part of my ongoing Leaders who blog series that I began in June, 2006]

Leaders who blog

One of my prospective clients has asked for links to leaders who are bloggers, preferably those who are not my clients.

So this week I’ll poke around the net a bit and blog about some who I find interesting… maybe with a short blurb about what I liked and what I thought could be improved.

If you have some suggestions, let me know by attaching a comment here or using my Contact form.

June 20 update: I’ve added a Weblog Category called Leaders who blog to make it easier to read posts about them.

Father Denny Dempsey joins the blogosphere

dennydempsey800w.jpgFather Denny Dempsey, pastor of the Church of St. Dominic in Northfield, has become the first member of the Northfield Ministerial Blogging Association to launch a weblog.

He’s already marginally adequate and showing signs of considerable potential.

I’m his blog coach and the project leader, by virtue of a generous donation from Justin Stets, principal at Carlson Capital Management.

Denny and I both attended Nazareth Hall Preparatory Seminary and St. John Vianney Seminary at the same time… waaaay back in the sixties.

Blogging 101 for Civic Leaders

With my NCO/Northfield.org civic hat on, I’m giving my first blog class for 8-10 local civic leader bloggers here in my hometown. See my promo-blurb below, with a few details removed. And watch for stray audioblog posts and moblogged photos. – Griff

02.03 update: Class attendees last night, with links to their blogs:

Back row L to R: Rob Schanilec, Northfield Historical Society; State Rep. Ray Cox; Bruce Morlan, Dundas/Bridgewater Planning Commission; Dan Bergeson, NDDC Board.
Front row L to R: Betsey Buckheit, Northfield Planning Commission; Diane Cirksena, Northfield Board of Education; Bardwell Smith, NDDC Board; Margit Johnson, League of MN Voters Northfield.
Not pictured: Jim Pokorney, Northfield City Council, whose blog is not quite ready for primetime.

Are you a Northfield area civic leader with a weblog?

Are you interested in learning some technical aspects of blogging that’ll make your weblog better, more interesting to your readers, and easier for you to maintain?

Are you interested in learning more about the types of weblog posts that makes for a good civic leadership weblog?

Then this class is for you. We’ll meet in a computer lab where each blogger will have a computer. We’ll provide individual coaching as well as whole-class instruction.

Bring your weblog username and password.

Here’s the FAQ:

WHAT’S THIS ABOUT?
I’m hosting a blogging class for you and your fellow civic leaders.

WHO’S BEHIND THIS?
It’s being offered as a joint effort between Northfield Citizens Online and Community Ed and Rec.

WHO CAN TAKE THE CLASS?
It’s not open to the general public… invitation only, going out to about ten of you. You probably all know each other. Maybe even like each other.

WHEN IS IT?
Wednesdays, Feb X and Feb X. We may host more sessions in the spring.

WHERE IS IT?
xxx computer lab

WHAT TIME?
7-9 pm

HOW MUCH DOES IT COST?
It’s free.

WHY IS IT FREE?
Because you’re worth it. And the blogosphere needs you.

HOW DO I SIGN UP?
Reply to this email and I’ll let you know. It’ll be an online form via the Community Ed and Rec web site but it’s not quite ready yet.

WILL THERE BE HOMEWORK?
Nope.

WILL I BE GRADED?
Nope.

WILL I BE REWARDED?
Probably not in this life. But I am working on getting blogging t-shirts of some kind.

ARE THERE PREREQUISITES?
You have to have your own weblog (or a group weblog) and know your username and password to access it. You also have to be completely sober at the start of the class.

WHAT IF I CAN ONLY ATTEND ONE OF THE NIGHTS?
Sign up anyway. The class does not have a scope and sequence. It’ll be informal coaching, mainly, with occasional “Hey everybody, let me explain something that many of you seem to be struggling with” asides.

WILL I BE PHOTOGRAPHED FOR a NORTHFIELD.ORG PHOTO ALBUM?
Yes, with your permission. So get your hair done.

CAN I BRING MY DIGITAL CAMERA?
Yes. I might even help you learn to use it.

WILL I BE BLOGGED?
Incessantly, by me and your colleagues.

WILL THIS BE FUN?
No. I’m a teacher from hell. But we might have fun after class, retreating to a pub.

WHAT IF I HAVE QUESTIONS?
Contact me.

Griff Wigley