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	<title>Wigley and Associates &#187; Paul Levy</title>
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	<link>http://wigleyandassociates.com</link>
	<description>Social media for leaders; online citizen engagement</description>
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		<title>Another hospital CEO blogger: Dr. David Abelson</title>
		<link>http://wigleyandassociates.com/archives/2030/</link>
		<comments>http://wigleyandassociates.com/archives/2030/#comments</comments>
		<pubDate>Tue, 13 Mar 2012 01:05:00 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Leaders who blog]]></category>
		<category><![CDATA[David Abelson]]></category>
		<category><![CDATA[Paul Levy]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/?p=2030</guid>
		<description><![CDATA[<p>A short StarTribune article on Saturday alerted me to the blog of Dr. David Abelson, CEO of Park Nicollet Health Services. From the Feb. 22 press release:</p> <p>For the past three years, the potential readership for Park Nicollet CEO David Abelson’s blog was 8,000 Park Nicollet team members. Now, however, his potential audience is <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/2030/">Another hospital CEO blogger: Dr. David Abelson</a></span>]]></description>
			<content:encoded><![CDATA[<p>A <a href="http://www.startribune.com/business/142071263.html">short StarTribune article on Saturday</a> alerted me to the <a href="http://drabelsonconnects.tumblr.com/">blog of Dr. David Abelson</a>, CEO of <a href="http://www.parknicollet.com/">Park Nicollet Health Services</a>. From the <a href="http://www.parknicollet.com/About/Newsroom/2012/February/CEO-Blog">Feb. 22 press release:</a></p>
<blockquote><p><a href="http://drabelsonconnects.tumblr.com/"><img class="colorbox-2030"  style="background-image: none; border-bottom: 0px; border-left: 0px; margin: 0px 0px 0px 5px; padding-left: 0px; padding-right: 0px; display: inline; float: right; border-top: 0px; border-right: 0px; padding-top: 0px" title="DrAbelsonConnects" border="0" alt="DrAbelsonConnects" align="right" src="http://wigleyandassociates.com/wp-content/uploads/2012/03/DrAbelsonConnects.jpg" width="373" height="118" /></a>For the past three years, the potential readership for Park Nicollet CEO David Abelson’s blog was 8,000 Park Nicollet team members. Now, however, his potential audience is limitless. Abelson’s CEO Blog is now available worldwide on the internet as <a href="http://drabelsonconnects.tumblr.com/">DrAbelsonConnects</a>.</p>
<p>“My blog began as a direct communication to our team members and existed only inside our computer servers here at Park Nicollet,” he recalls. “It didn’t take long for people to start sharing the blog with friends and family and soon the entries were circulating far beyond our system.&#160; Everyone is affected by health care on a personal level, and, whether they’re aware of it or not, on a political and policy level. The universality of these issues makes the blog relevant far beyond the walls of Park Nicollet.”</p>
</blockquote>
<p>I&#8217;m encouraged by what I see so far, as most of his blog posts include a story. He appears to be as a good a blogger as Paul Levy, former President and CEO of Beth Israel Deaconess Medical Center in Boston. Levy has continued to blog since his departure but he now calls it <a href="http://runningahospital.blogspot.com/">Not Running a Hospital</a>.</p>
<p>You can also follow <a href="https://twitter.com/#!/DrAbelsonConnex">Dr. Abelson</a> on Twitter.</p>
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		<title>Fear and Loathing in the Executive Suite: Why Leaders Avoid Blogging and Other Social Media</title>
		<link>http://wigleyandassociates.com/archives/1787/</link>
		<comments>http://wigleyandassociates.com/archives/1787/#comments</comments>
		<pubDate>Thu, 13 Jan 2011 17:30:05 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Blogging for Leaders]]></category>
		<category><![CDATA[Leaders who blog]]></category>
		<category><![CDATA[Thinking about social media]]></category>
		<category><![CDATA[DemingHill]]></category>
		<category><![CDATA[George Colony]]></category>
		<category><![CDATA[leadership blogging]]></category>
		<category><![CDATA[Paul Levy]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[Steve Borsch]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/archives/1787/</guid>
		<description><![CDATA[<p>Most every leader is feeling the effects of the waves of social media technologies that are increasingly washing up on the shores of their organizations. It’s primarily been blogs since 2005 but now it’s also Facebook, Twitter, LinkedIn, and YouTube.</p> <p>Leaders cannot help but notice the demands for more organizational transparency, authenticity, responsiveness, and <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/1787/">Fear and Loathing in the Executive Suite: Why Leaders Avoid Blogging and Other Social Media</a></span>]]></description>
			<content:encoded><![CDATA[<p><a href="http://bloggingforleaders.com/wp-content/uploads/2010/08/Fear-and-Loathing-in-the-Executive-Suite.pdf"><img class="colorbox-1787"  style="background-image: none; margin: 0px 0px 0px 6px; padding-left: 0px; padding-right: 0px; display: inline; float: right; padding-top: 0px; border-width: 0px;" title="PDF version of this blog post" src="http://wigleyandassociates.com/wp-content/uploads/2011/01/Fear-and-Loathing-in-the-Executive-Suite-Why-Leaders-Avoid-Blogging-and-Other-Social-Media-v2.png" border="0" alt="PDF version of this blog post" width="81" height="112" align="right" /></a>Most every leader is feeling the effects of the waves of social media technologies that are increasingly washing up on the shores of their organizations. It’s primarily been blogs since 2005 but now it’s also Facebook, Twitter, LinkedIn, and YouTube.</p>
<p>Leaders cannot help but notice the demands for more organizational transparency, authenticity, responsiveness, and engagement from employees, customers, constituents, members, citizens, and the media–all of whom are increasingly adept at using social media technologies.</p>
<p>If you’ve been reluctant to use social media technologies <em>yourself</em> in your role as a leader, you&#8217;re not alone.</p>
<p><a href="http://www.nytimes.com/2006/07/30/business/yourmoney/30digi.html"><img class="colorbox-1787"  style="background-image: none; margin: 0px 0px 0px 5px; padding-left: 0px; padding-right: 0px; display: inline; float: right; padding-top: 0px; border-width: 0px;" title="ceobloggingstage_tn" src="http://wigleyandassociates.com/wp-content/uploads/2011/01/ceobloggingstage_tn.jpg" border="0" alt="ceobloggingstage_tn" width="224" height="125" align="right" /></a>The problem was noted as early as 2006 when the New York Times published an article titled <a href="http://www.nytimes.com/2006/07/30/business/yourmoney/30digi.html">All the Internet’s a Stage. Why Don’t C.E.O.’s Use It?</a> Author Randall Stross cited only one active CEO blogger among the Fortune 500.</p>
<p>Fast forward to January, 2009 when social media consultant Steve Borsch authored a blog post titled <a href="http://minnov8.com/2009/01/05/why-executives-dont-get-social-media/">Why Executives Don’t “Get” Social Media</a>. When he asked one executive, the response was, “Because I’m getting sh*t done and I can’t invest my attention or energy there.”</p>
<p><a href="http://blogs.forrester.com/ceo_colony"><img class="colorbox-1787"  style="background-image: none; margin: 0px 5px 0px 0px; padding-left: 0px; padding-right: 0px; display: inline; float: left; padding-top: 0px; border-width: 0px;" title="GeorgeColony" src="http://wigleyandassociates.com/wp-content/uploads/2011/01/GeorgeColony.gif" border="0" alt="GeorgeColony" width="89" height="89" align="left" /></a>In the spring of 2010, <a href="http://blogs.forrester.com/ceo_colony">Forrester CEO George Colony</a> published a series of blog posts titled <em>The Social CEO</em>. In <a href="http://blogs.forrester.com/george_colony/10-04-29-social_ceo_part_one_most_ceos_are_not_social">Part 1: Most CEOs Are Not Social</a> he noted that not only were few CEOs using social media, but that even CEOs of the big social media companies weren&#8217;t exactly active users.</p>
<p>Colony and others have some theories about why so few executives use social media technologies such as blogs, Twitter, Facebook, LinkedIn, and YouTube in their roles as leaders. In Part 2 of his series titled <a href="http://blogs.forrester.com/george_colony/10-05-07-social_ceo_part_two_ceos_arent_social_good_reasons">CEOs Aren&#8217;t Social For Good Reasons</a>, Colony listed these factors:</p>
<ul>
<li>Age</li>
<li>Risk and regulatory constraints</li>
<li>Time</li>
<li>The social heavy model breeds blowhards</li>
</ul>
<p>In August, 2010, the principals of corporate social media consulting firm <a href="http://www.deminghill.com/">DemingHill</a> published a paper titled <a href="http://www.deminghill.com/blog/corporate-social-media/why-executives-hate-social-media/">Why Executives HATE Social Media</a> citing that executives:</p>
<ul>
<li>are “non-narcissistic in a YouTube world”</li>
<li>are inherently introverts and gravitate towards solitude versus socializing</li>
<li>have difficulty with the lack of control required for social media to be fully unleashed</li>
<li>fear and feel vulnerable around the technology in the social arena, even as they depend on it in other areas</li>
<li>wonder if social media is yet another technology whose promises will go unfilled</li>
</ul>
<p>In my work as a leadership blogging coach the past five years, I&#8217;ve heard all these reasons and a few others. In this blog post, I address them and suggest some alternative ways to think about them.<span id="more-1787"></span></p>
<p><strong>Why Leaders Avoid Blogging and Other Social Media</strong></p>
<p><strong>1. Lack of time</strong></p>
<p>“<em>My days are packed, and increasingly, work is encroaching on my evenings and weekends. Why would I add regular blogging or tweeting to my to-do list?”</em></p>
<p>Blogging feels like just another task when you first start out, and it does require some time commitment to work it into your week. But once you experience feedback from your blogging, once you realize that not only are others who are important to you are reading your blog but that they&#8217;re talking about it and spreading it to others, your attitude towards the task of blogging changes.</p>
<p>You start to realize that your blog leverages and magnifies your leadership in time-effective ways. You start to see it as a tool for increasing your influence.</p>
<p>Back in 2005, author, blogger, and marketing guru <a href="http://sethgodin.typepad.com/">Seth Godin</a> referred to this as his <a href="http://sethgodin.typepad.com/seths_blog/2005/03/godins_leverage.html">Leveraged Effort Curve</a>:</p>
<blockquote><p><a href="http://sethgodin.typepad.com/"><img class="colorbox-1787"  style="background-image: none; margin: 0px 0px 0px 5px; padding-left: 0px; padding-right: 0px; display: inline; float: right; padding-top: 0px; border-width: 0px;" title="SethGodinsBlog" src="http://wigleyandassociates.com/wp-content/uploads/2011/01/SethGodinsBlog.gif" border="0" alt="SethGodinsBlog" width="87" height="112" align="right" /></a>Knowledge workers get paid extra when they show insight or daring or do what others can’t. But packaging the knowledge is expensive, time consuming and not particularly enjoyable for most people. As you get better at what you do, it seems as though you spend more and more time on the packaging and less on the doing.</p></blockquote>
<p>Blogging is an exception. Godin continues:</p>
<blockquote><p>Once you get the system and the structure set up, five minutes of effort can give you four minutes of high-leverage idea time in front of the people you’re trying to influence. [Blogging] allows ideas to be stripped down to their essence and allows you to really push. This is pure, unadulterated leverage. The stuff you actually get paid for, with no overhead.</p></blockquote>
<p><strong>2. Fear of an increase in the flood of electronic messages</strong></p>
<p>“<em>My email inbox is overflowing. I’ve got umpteen voicemails piled up waiting for me. I’ve got no choice on dealing with the onslaught of text messages on my mobile phone. If I start blogging or tweeting, it will just encourage people I don’t know or care about to contact me.”</em></p>
<p>Social media technologies don&#8217;t necessarily require you to be more available electronically. You don&#8217;t need to publish your email address. (A good alternative is to place a Contact Form on your blog that forwards comments to your email or your assistant&#8217;s. You can then decide if a response is warranted.) You certainly don&#8217;t need to publish your phone number. And people who follow you on Twitter can&#8217;t contact you through that service (&#8216;direct message&#8217;) without your permission.</p>
<p>A blog can also <em>reduce</em> your time spent with email because you can answer your email with a blog post, which is an option that you didn&#8217;t have before. It gives you the ability to respond to an individual so that all your readers can hear/read it. You leverage your response (there&#8217;s that word <em>leverage</em> again) so that it has the potential to benefit the most.</p>
<p>You may have done something very similar to this when giving a speech. Someone near the front of the room raises their hand and asks you a question. You start to answer their question and someone towards the back of the room shouts out, &#8220;CAN YOU REPEAT THE QUESTION?!&#8221;</p>
<p>You repeat the question as you face the audience. Then you turn back to the questioner and, looking them in the eye, start with your response to them, with occasional glances at the audience. You&#8217;re having a one-one conversation with the questioner while the rest of your audience listens to it. Your blog can work much the same way.</p>
<p>When you get an email, ask yourself: &#8220;Is replying to this person a good strategic use of my time and if so, could my blog audience benefit from my reply?&#8221; Instead of replying with a return email, consider <em>first</em> posting to your blog. &#8220;I got an email yesterday from a person who was wondering&#8230; Others might be interested in my response so I&#8217;m posting it here.&#8221;</p>
<p>Then you can respond to the individual who made the initial contact with something like, &#8220;Great question. I&#8217;ve blogged my response in case others might be interested.”</p>
<p>People will likely appreciate the attention you&#8217;re giving them, whether or not they let you use their name.</p>
<p><strong>3. Heightened legal risks</strong></p>
<p>“<em>My staff gets freaked when I talk to the media. They want everything filtered through them first. They’ll go nuts if I started blogging or tweeting on my own. I don’t need to be making their lives more difficult. Plus, what if I screw up and write something that increases the risk of litigation, runs afoul of our regulators, offends a customer, or angers employees or investors?”</em></p>
<p>It&#8217;s the nature of many communications and legal staff to want to prevent problems, so they&#8217;re understandably wary of unedited blogging and tweeting. Leaders of public companies obviously have additional factors to consider.</p>
<p>But if you&#8217;re confident speaking to a reporter on the record, then there&#8217;s no reason that this confidence can&#8217;t carry over to blogging. When you sit down to write, you make a mental shift, knowing that your words are going to &#8216;travel.&#8217; You know that this isn&#8217;t journaling. You know how to be judicious even as you aim for the right degree of authenticity and transparency.</p>
<p>It&#8217;s fine to have someone else you trust look over your blog post or tweet before you publish it. Just make sure that their suggested edits don&#8217;t diminish your &#8216;voice of authenticity&#8217; to the point where the post becomes boring or feels like a memo.</p>
<p><strong>4. Social networking requires pointless socializing</strong></p>
<p>“<em>I don&#8217;t see the value in constantly socializing with people I don&#8217;t know. And I don&#8217;t see how it would scale: the more I&#8217;d interact, then the more people would expect me to interact. And from what I’ve read, people are nasty online. Why would I subject myself to that?”</em></p>
<p>In <a href="http://blogs.forrester.com/george_colony/10-07-06-social_ceo_part_four_ceos_should_be_social_light">Part 4 of his series</a>, Colony challenges the notion that executives need to be heavily interactive (social) with their use of social media technologies:</p>
<blockquote><p>Now admittedly, this is a far cry from the &#8220;Get into the conversation&#8221; conventional wisdom of the social heavies. And it contradicts the &#8220;Post incessantly to build followers&#8221; high-school behavior of many social players. But let’s face facts—most CEO don’t have the time or the capacity to play those games. They’ve got companies to run.</p></blockquote>
<p>In his <a href="http://minnov8.com/2009/01/05/why-executives-dont-get-social-media/">post</a>, Borsch cites Harvard social psychologist and author David McClelland&#8217;s contention that human motivation comprises three dominant needs: the need for achievement, the need for power (influence), and the need for affiliation. Executives typically score high in achievement and power needs but <em>low in affiliation needs</em>.</p>
<blockquote><p>Factor in low need for affiliation when you’re pitching your boss, executives or client leadership on internet or web innovations that you think are a no-brainer to move forward on. Chances are they’ll be less-than-interested in what you’re proposing if it’s all about social media connections.</p></blockquote>
<p>A <a href="http://www.deminghill.com/blog/corporate-social-media/why-executives-hate-social-media/">Deming executive was dismissive</a> of the social elements of social networking:</p>
<blockquote><p>To say that we are ANTI-social would be a huge misrepresentation, but when you combine the word “social” with “networking” – let’s just say it sends shivers up my spine. Do I like the company of others? Sure I do – but I want the time to be well spent.</p></blockquote>
<p>This is why it’s helpful to think ‘audience’ instead of the term ‘networking’ if you’re a leader considering how you can personally deploy these social media technologies. (This does not apply to how these technologies should be used by your organization. Just you.) Think of the tools as your collective bully pulpit, an effective way to reach your audience, with the &#8216;networking’ as optional.</p>
<p>Interaction via blog comments is not required for a leadership blog. Just like you can give a speech with no Q&amp;A afterwards, your blog can be a one-way communications platform.</p>
<p>And if the time comes when you do decide that interaction would be advantageous, you can be selective. For example, you can:</p>
<ul>
<li>Enable comments on only one particular blog post.</li>
<li>Set a time limit for comments on a post, e.g., take comments on a single post for only one week</li>
<li>Enable comments but let people know that although you&#8217;ll read the comments, you won&#8217;t be participating. (You may want to later blog about the interaction or a comment.)</li>
<li>Allow a comment to be published only if it&#8217;s deemed helpful to the conversation</li>
</ul>
<p>The skill of interacting online via your blog can be learned. It can be both rewarding and beneficial as a tool for listening and genuine engagement. But it&#8217;s not a prerequisite and it&#8217;s not an all-or-none proposition.</p>
<p><strong>5. The literary skills required are too demanding</strong></p>
<p>“<em>I can handle giving a speech and being interviewed. But writing isn’t one of my strong suits. I don’t need the aggravation of staring at a blank electronic page, wondering what to blog or tweet about. And trying to craft meaningful stuff all the time would take more time than I&#8217;d care to devote.”</em></p>
<p>If a friend or colleague asked you “What&#8217;s happened at work lately that&#8217;s been interesting?” you&#8217;d likely have no trouble answering. Your brain would shift immediately to remembering a recent incident or interaction and a short story about it would begin to flow.</p>
<p>That&#8217;s the essence of a blog post. You&#8217;re not writing a column or making a long speech but just doing a little strategic, near real-time, short storytelling. Everyone does it naturally in social situations or in informal conversations, so it&#8217;s not a big leap to replicate that in blog post.</p>
<p>For example, one of the most effective ways to acknowledge someone informally is to <em>tell someone else a story about them</em>. Why? Because it has a better chance to spread.</p>
<p>A positive remark directly to the person being acknowledged generally goes no further because to most people it would feel like bragging to tell someone else. But if the positive remark is made to someone else, then the recipient is very likely to repeat the story to others.</p>
<p>A blog post recognizing an employee, a colleague, an organization, a customer, a vendor, a citizen, etc. is an effective way to accomplish the informal form of recognition with the impact of the formal.</p>
<p>Others see the blog post and mention it to the affirmed person; some pass around via email to others; others blog it and retweet it, thereby widening its impact; and the search engines store the content of it indefinitely, thereby providing opportunities for serendipitous acknowledgment far into the future. All of that can happen with a simple story. Here&#8217;s an example.</p>
<p><a href="http://runningahospital.blogspot.com/"><img class="colorbox-1787"  style="background-image: none; margin: 0px 5px 0px 0px; padding-left: 0px; padding-right: 0px; display: inline; float: left; padding-top: 0px; border-width: 0px;" title="Paul Levy" src="http://wigleyandassociates.com/wp-content/uploads/2011/01/Paul-Levy.jpg" border="0" alt="Paul Levy" width="72" height="76" align="left" /></a>Paul Levy, President and CEO of <a href="http://www.bidmc.org/">Beth Israel Deaconess Medical Center</a> in Boston, maintains a leadership blog called <a href="http://runningahospital.blogspot.com/">Running a hospital</a> where he regularly shares “thoughts about hospitals, medicine, and health care issues.” You can also follow <a href="http://twitter.com/Paulflevy">Levy on Twitter</a>.</p>
<p>He regularly blogs the winner of their “Caller-Outer of the Month Award” given to an employee whose actions reflect one of their strategic initiatives.</p>
<blockquote><p>The purpose of the award is not to recognize someone who has solved a problem, but rather to recognize someone on the staff who has noticed a problem and called it out. The idea is that call-outs lead to root cause analyses that enable us to fix problems systematically rather than engaging in work-arounds.</p></blockquote>
<p>In March, 2009, he <a href="http://runningahospital.blogspot.com/2009/03/caller-outer-of-month-award-3.html">blogged about Deborah Kravitz</a> who convinced Levy to tour her unit.</p>
<blockquote><p><a href="http://runningahospital.blogspot.com/2009/03/caller-outer-of-month-award-3.html"><img class="colorbox-1787"  style="background-image: none; margin: 0px 0px 0px 5px; padding-left: 0px; padding-right: 0px; display: inline; float: right; padding-top: 0px; border-width: 0px;" title="Deborah Kravitz" src="http://wigleyandassociates.com/wp-content/uploads/2011/01/Deborah-Kravitz.jpg" border="0" alt="Deborah Kravitz" width="75" height="80" align="right" /></a>&#8230; I was able to see the terrible working conditions facing her and her colleagues as they try to carry out their job of sterilizing all of the surgical instruments used in the hospital&#8217;s ORs. After some delay, Deborah nudged me again a few months later and pointed out that nothing had improved. So, we got to work on the problem and with the help of the CPD staff, are now on the path to a much healthier, safer, and efficient work environment.</p></blockquote>
<p>With a short and simple story, Levy affirms an employee while indirectly and strategically sending a message to hundreds of other employees who read his blog that this type of behavior is important and valued. By putting the story into a blog post, he&#8217;s leveraging it since it can then easily &#8216;travel&#8217; via social media. His audience has audiences. And every time someone reads that post and then mentions it to Ms. Kravitz, the affirmation is renewed.</p>
<p><strong>6. The technical skills required are too demanding</strong></p>
<p>“<em>I’m fine with email and Microsoft Office apps. But I’m no techie and I don’t have the time to learn to blog and tweet and whatever else is the technology du jour, especially when one little screw up can get broadcast to the whole world.”</em></p>
<p>Colony <a href="http://blogs.forrester.com/george_colony/10-05-07-social_ceo_part_two_ceos_arent_social_good_reasons">writes</a>:</p>
<blockquote><p>The average age of the world&#8217;s top 100 CEOs is 59. This places them in the &#8220;typewriter and whiteout generation&#8221; &#8212; many years removed from AOL Instant Messaging, Facebook, text messaging, and other early and late social technologies. Current CEOs lack affinity, knowledge, and comfort with social &#8212; limiting their usage.</p></blockquote>
<p>Yes, lack of comfort with the technology inhibits use among some older CEOs. But 59 is smack dab in the middle of the Baby Boom generation and the vast majority of Boomers are using email and texting with their cell phones. It also doesn&#8217;t explain why the young guns of the social media companies cited earlier by Colony are less than avid users. These executives are not only extremely versed in social media but Williams (Blogger and Twitter) and Zuckerberg (Facebook) were among the creators of it.</p>
<p>The dearth of social media usage among executives is primarily because executives of all generations have not considered how these technologies can be used as leadership tools. Either they tend to see them as marketing/public relations tools and therefore not appropriate for them to engage directly in frequently. Or they see them as social networking tools for which they have little time or tolerance.</p>
<p>And the techie stuff? It&#8217;s a non issue, as the technology of composing a post for a blog is as simple as composing an email.</p>
<p><strong>7. Once you blog something, you can&#8217;t change your mind</strong></p>
<p>“<em>If I take a public position now on something that I may change my mind about later, I’ll look like I’ve flip-flopped.”</em></p>
<p>People respect authenticity in a leader so if you&#8217;re genuinely approaching issues with a spirit of inquiry, your blogging can reflect that. Chronicling your learning about an issue is not only helpful to you, it can be a model for others.</p>
<p>Statements in a blog can be taken of out context and used against you like anything else you say or write. But the historical archive of a blog is also there to address false accusations. So you can&#8217;t be stupid but you can be bold.</p>
<p><strong>8. Blogging is narcissistic</strong></p>
<p>“<em>Too many people think they’ve got so many important things to say to the world so they decide to become bloggers. Most of it’s drivel. I’ve got no such delusions of grandeur. My musings aren&#8217;t that important.”</em></p>
<p>In <a href="http://blogs.forrester.com/george_colony/10-05-07-social_ceo_part_two_ceos_arent_social_good_reasons">Part 2 of his series</a>, Colony writes:</p>
<blockquote><p>With the exception of a small minority of brilliant thinkers, smart social networkers, and publishing-oriented personalities, the social heavy model is a recipe for blowhardism.</p></blockquote>
<p>The key question, however, is who&#8217;s the intended audience for a leader who&#8217;s frequently blogging and tweeting? If it&#8217;s the world, then Colony&#8217;s right. But leaders who blog can have a much narrower audience in mind with a strategic purpose.</p>
<p>In his book <a href="http://www.squidoo.com/tribesbook">Tribes: We Need You to Lead Us</a>, author Seth Godin argues:</p>
<blockquote><p>&#8230; great leaders focus on the tribe and only the tribe&#8230; They&#8217;re generous. They exist to help the tribe find something, to enable the tribe to thrive. But they understand that the most powerful way to enable is to be statueworthy: by getting out front, by making a point, by challenging convention, and by speaking up. Those are brave acts, and bravery begets statues.</p>
<p>It&#8217;s easy to hesitate when you&#8217;re confronted with the feeling that maybe you&#8217;re getting too much attention. Great leaders are able to reflect the light onto their teams, their tribes. Great leaders don&#8217;t want the attention, but they use it. They use it to unite the tribe and to reinforce its sense of purpose&#8230; I could write an entire book about the power of a blog to disseminate a leader&#8217;s ideas.</p></blockquote>
<p>Your blog is best when you use it to leverage your important activities, ideas, and reflections <em>for those people within your immediate sphere of influence</em>—your tribe, not the whole world.</p>
<p><strong>Conclusion</strong></p>
<p>“<em>A good head and good heart are always a formidable combination. But when you add to that a literate tongue or pen, then you have something very special.” &#8211; Nelson Mandela</em></p>
<p>One could imagine Mandela adding to his quote in the age of social media: “And now that you have a way to easily package and deliver your words at zero cost to those who matter to you, why not do it?”</p>
<p>That&#8217;s what leadership blogging is all about: a practical approach to leveraging your values, mission, goals, and objectives through strategic, near real-time, short storytelling.</p>
<hr />
<ul>
<li>Download a PDF of this blog post: <a href="http://bloggingforleaders.com/wp-content/uploads/2010/08/Fear-and-Loathing-in-the-Executive-Suite.pdf">Fear and Loathing in the Executive Suite: Why Leaders Avoid Blogging and Other Social Media</a></li>
<li>Visit <a href="http://bloggingforleaders.com/">Blogging for Leaders</a> and watch a free 14-minute video in which I define leadership blogging as the <strong>art of strategic, near real-time, short storytelling.</strong></li>
<li>Subscribe to the free <a href="http://eepurl.com/N6Vt">Blogging for Leaders email list</a> to receive announcements about leadership blogging-related webinars and online courses</li>
</ul>
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		<title>Looking back and looking ahead at executive blogging: the missing link is leadership</title>
		<link>http://wigleyandassociates.com/archives/1653/</link>
		<comments>http://wigleyandassociates.com/archives/1653/#comments</comments>
		<pubDate>Wed, 01 Sep 2010 18:26:28 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Thinking about social media]]></category>
		<category><![CDATA[Debbie Weil]]></category>
		<category><![CDATA[George Colony]]></category>
		<category><![CDATA[Jennifer Van Grove]]></category>
		<category><![CDATA[leadership blogging]]></category>
		<category><![CDATA[Paul Levy]]></category>
		<category><![CDATA[Steve Rubel]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/archives/1653/</guid>
		<description><![CDATA[<p>Debbie Weil, corporate social media consultant and author of the recently updated The Corporate Blogging Book (now on my Kindle), tweeted this on Monday:</p> <p>9 years since my 1st article about blogging on Aug. 22, 2001: To Blog or Not to Blog http://bit.ly/cgL88M Yr thots on what has changed – ?</p> <p>Weil was prescient <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/1653/">Looking back and looking ahead at executive blogging: the missing link is leadership</a></span>]]></description>
			<content:encoded><![CDATA[<p><a href="http://debbieweil.com/books/updated-edition/">Debbie Weil</a>, corporate social media consultant and author of the recently updated <a href="http://debbieweil.com/books/updated-edition/">The Corporate Blogging Book</a> (now on my Kindle), <a href="https://twitter.com/debbieweil/status/22577489050">tweeted this on Monday</a>:</p>
<blockquote><p>9 years since my 1st article about blogging on Aug. 22, 2001: To Blog or Not to Blog <a href="http://bit.ly/cgL88M">http://bit.ly/cgL88M</a> Yr thots on what has changed – ?</p>
</blockquote>
<p>Weil was prescient with her 2001 ClickZ article <a href="http://www.clickz.com/clickz/column/1710549/to-blog-not-blog-thats-good-question">To Blog or Not to Blog&#8230; That&#8217;s a Good Question</a>. She not only saw blogs as potent corporate marketing tools but saw the possibility of them being used by executives:</p>
<blockquote><p><a href="http://debbieweil.com/books/updated-edition/"><img class="colorbox-1653"  style="border-bottom: 0px; border-left: 0px; margin: 0px 0px 0px 5px; display: inline; border-top: 0px; border-right: 0px" title="TCBB_Kindle_FinalFrontSmall72RGB" border="0" alt="TCBB_Kindle_FinalFrontSmall72RGB" align="right" src="http://wigleyandassociates.com/wp-content/uploads/2010/09/TCBB_Kindle_FinalFrontSmall72RGB.jpg" width="65" height="99" /></a>So how does this translate to your email marketing program? If your objective is customer retention and you are sending an e-newsletter to your house list, you could easily include a link to your CEO&#8217;s blog &#8212; or a blog by another executive in your company who has a keen wit, writes with style, and has something to say.</p>
</blockquote>
<p>In 2006, Weil wrote in her book:</p>
<blockquote><p>Ideally, the blog attaches a voice to the company through the words and style of the executive writing it. A legitimate question to ask, however, is this: Is a CEO blog &quot;the&quot; voice of the company? What about employee blogs? Perhaps it&#8217;s better to say that a CEO blog can help tell the story of the company. The story you want customers and the media to listen to. It&#8217;s a subtle difference, but it touches on one of the most oft touted reasons for a large corporation to blog&#8211;giving the company a human voice. </p>
</blockquote>
<p><a href="http://wigleyandassociates.com/wp-content/uploads/2010/09/JenniferVanGrove.jpg"><img class="colorbox-1653"  style="border-bottom: 0px; border-left: 0px; margin: 0px 5px 0px 0px; display: inline; border-top: 0px; border-right: 0px" title="Jennifer Van Grove" border="0" alt="Jennifer Van Grove" align="left" src="http://wigleyandassociates.com/wp-content/uploads/2010/09/JenniferVanGrove_thumb.jpg" width="75" height="75" /></a>Yesterday, <a href="http://mashable.com/author/jennifer-van-grove/">Jennifer Van Grove</a>, Associate Editor at Mashable, published an article titled <a href="http://mashable.com/2010/08/30/ceo-social-media-future/">How CEOs Will Use Social Media in the Future</a>. </p>
<p>Van Grove quotes from last May&#8217;s Mashable interview with Forrester CEO George Colony titled <a href="http://mashable.com/2010/04/23/should-ceos-be-fluent-in-social-media-interview/">Should CEOs Be Fluent in Social Media?</a> about how few top executives use social media, noting that &quot;social media abstinence even appears to extend to CEOs of tech companies.&quot;</p>
<p>She brings in the age and attitude factor (which Colony raised as well):</p>
<blockquote><p>When it comes to CEOs, there’s a vast disparity between the young ones heading up startups and the more seasoned CEOs running the world’s most powerful companies. That disparity is social media — the young are more versed than the old. The difference between the two groups can be attributed to different generations and different attitudes around content and information meant for the public and private domains.</p>
</blockquote>
<p>But she fails to mention that in that interview, as well as on Colony&#8217;s blog <a href="http://blogs.forrester.com/george_colony/10-04-29-social_ceo_part_one_most_ceos_are_not_social">here</a>, that he also notes that the CEO&#8217;s of social media companies are less than avid social media users:</p>
<blockquote><p>Mark Zuckerberg of Facebook is active on his platform but doesn&#8217;t blog and infrequently visits Twitter. Evan Williams of Twitter Tweets several times per day and blogs, but hasn&#8217;t posted in 2010. Jeff Weiner, CEO of LinkedIn uses Twitter several times per week and posts to the LinkedIn corporate blog. Mike Jones, co-CEO of MySpace is on Twitter several times per week and has a blog (though no posts this year). </p>
</blockquote>
<p>I don&#8217;t know the ages of Weiner and Jones but Williams is 30-something and Zuckerberg is 20-something. These guys are not only extremely versed in social media but Williams (Blogger and Twitter) and Zuckerberg (Facebook) were among the creators of it.</p>
<p>So it doesn&#8217;t seem, as Van Grove asserts, that lack of executive blogging/social media use is solely because of &quot;different generations and different attitudes around content and information.&quot;</p>
<p>I&#8217;d argue that it&#8217;s because executives of all generations have not considered how these technologies can be used as leadership tools. They only see them as marketing/public relations tools and once a company gets to a certain size, few CEO&#8217;s engage directly in PR on a daily basis.</p>
<p>Van Grove lauds the tweeting of <a href="http://twitter.com/LIVESTRONGCEO">Livestrong CEO Doug Ulman</a> but he doesn&#8217;t appear to blog and I seriously doubt that he spends much time reading or personally responding to the tweets of his 38,000+ followers. As I <a href="http://wigleyandassociates.com/archives/1600/">blogged last month</a>, the social networking part of social media is a problem for most executives. </p>
<p>Van Grove asks Edelman Digital’s Senior VP Steve Rubel what he thinks the use of social media will be by executives in the future:</p>
<blockquote><p>While bullish on CEOs making organizational changes to better incorporate social media, Rubel does not see reason to predict a huge uptick in social media broadcasting from the CEOs themselves. “I see CEOs more laying the groundwork in vision and process than necessarily participating actively themselves,” asserts Rubel.</p>
</blockquote>
<p>That&#8217;s because Rubel sees the world of social media through the lens of public relations. Others, like that <a href="http://runningahospital.blogspot.com/">geezer CEO Paul Levy</a>, see it through the lens of leadership.</p>
<p>Debbie Weil saw that a blog could <em>give</em> an organization a human voice.&#160; We now need executives to see that a blog can help them <em>lead</em> an organization with human voice.</p>
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		<title>Tweeting some posts of leaders who blog: learning by example</title>
		<link>http://wigleyandassociates.com/archives/1603/</link>
		<comments>http://wigleyandassociates.com/archives/1603/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 16:17:41 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Leaders who blog]]></category>
		<category><![CDATA[Paul Levy]]></category>
		<category><![CDATA[Richard Edelman]]></category>
		<category><![CDATA[Rick Cole]]></category>
		<category><![CDATA[Scott Neal]]></category>
		<category><![CDATA[Tom Peters]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/archives/1603/</guid>
		<description><![CDATA[<p>I&#8217;m subscribed to the blogs of 18+ leaders (and adding more as I discover them).</p> <p>Today, I tweeted five of their recent posts, ones that I think are instructive for those who are interested in the art of leadership blogging.</p> <p>These weren&#8217;t retweets of their blog headlines. I tried to cram in a hint <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/1603/">Tweeting some posts of leaders who blog: learning by example</a></span>]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m subscribed to the blogs of 18+ leaders (and adding more as I discover them).</p>
<p>Today, I tweeted five of their recent posts, ones that I think are instructive for those who are interested in the art of leadership blogging.</p>
<p><a href="http://wigleyandassociates.com/wp-content/uploads/2010/08/TwitterleadershipbloggersAug182010.png"><img class="colorbox-1603"  style="margin: 0px 0px 0px 5px; display: inline; border: 0px;" title="Twitter - leadership bloggers Aug 18 2010" src="http://wigleyandassociates.com/wp-content/uploads/2010/08/TwitterleadershipbloggersAug182010_thumb.png" alt="Twitter - leadership bloggers Aug 18 2010" width="125" height="99" align="right" border="0" /></a>These weren&#8217;t retweets of their blog headlines. I tried to cram in a hint about why I judged each post to be instructive.</p>
<p>I&#8217;m experimenting with how to best format these tweets.  By the time I did the 4th one, it occurred to me to include:</p>
<ul>
<li>The <a href="http://twitter.com/search?q=%23Leadership">#Leadership</a> hashtag at the beginning with the phrase &#8216;blog post&#8217;</li>
<li>Their name/Twitter username and their title/position/organization</li>
<li>The topic</li>
<li>My take on why it&#8217;s a good example of leadership blogging</li>
<li>A short URL that links to the blog post</li>
</ul>
<p>Here are my tweets of today&#8217;s five leadership blog posts worth noting:</p>
<ul>
<li><a href="http://twitter.com/search?q=%23Leadership">#Leadership</a> blog post-CEO Richard Edelman: Story of his mtg w Elie Wiesel &#8211; value of making a difference <a href="http://bit.ly/clgqGx">http://bit.ly/clgqGx</a></li>
<li><a href="http://twitter.com/search?q=%23Leadership">#Leadership</a> blog post-Ventura City Mgr Rick Cole: Reframes adversarial extremes to face econ realities <a href="http://bit.ly/aPAbNQ">http://bit.ly/aPAbNQ</a></li>
<li>Leadership blog post &#8211; Hospital CEO @<a href="http://twitter.com/Paulflevy">Paulflevy</a> Talking to people w cancer; 2 stories of listening <a href="http://cmblog.cityofventura.net/the-new-normal/">http://bit.ly/aWFv0V</a></li>
<li>Leadership blog post &#8211; @<a href="http://twitter.com/tom_peters">tom_peters</a>: A story excerpt from a novel that illustrates reframing, recognition, emotional EQ <a href="http://bit.ly/cXzZf3">http://bit.ly/cXzZf3</a></li>
<li>Leadership blog post &#8211; Eden Prairie City Mgr Scott Neal on the death of an employee: Goodbye Dona <a href="http://bit.ly/aIHRcj">http://bit.ly/aIHRcj</a></li>
</ul>
<p>I&#8217;m not sure yet how often I&#8217;ll A) do this kind of tweeting; B) continue to blog the tweets.</p>
<p>Suggestions/feedback appreciated.</p>
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		<title>Social media in the executive suite: For influence, yes. For networking? Not so much</title>
		<link>http://wigleyandassociates.com/archives/1600/</link>
		<comments>http://wigleyandassociates.com/archives/1600/#comments</comments>
		<pubDate>Mon, 09 Aug 2010 13:17:36 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Thinking about social media]]></category>
		<category><![CDATA[George Colony]]></category>
		<category><![CDATA[Paul Levy]]></category>
		<category><![CDATA[Seth Godin]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/archives/1600/</guid>
		<description><![CDATA[<p> In his recent series of blog posts on The Social CEO (Pt 1, Pt 2, Pt 3, Pt 4, Q&#38;A), Forrester CEO George Colony seems to assume that social media technologies can only be used as tools for social networking.&#160; </p> <p>If I&#8217;m reading him right, I think this is a mistake. If <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/1600/">Social media in the executive suite: For influence, yes. For networking? Not so much</a></span>]]></description>
			<content:encoded><![CDATA[<p><a href="http://blogs.forrester.com/ceo_colony"><img class="colorbox-1600"  style="border-right-width: 0px; margin: 0px 0px 0px 5px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px" title="George Colony" border="0" alt="George Colony" align="right" src="http://wigleyandassociates.com/wp-content/uploads/2010/08/GeorgeColony.gif" width="89" height="89" /></a> In his recent series of blog posts on The Social CEO (<a href="http://blogs.forrester.com/george_colony/10-04-29-social_ceo_part_one_most_ceos_are_not_social">Pt 1</a>, <a href="http://blogs.forrester.com/george_colony/10-05-07-social_ceo_part_two_ceos_arent_social_good_reasons">Pt 2</a>, <a href="http://blogs.forrester.com/george_colony/10-06-14-social_ceo_part_three_some_ceos_should_be_social">Pt 3</a>, <a href="http://blogs.forrester.com/george_colony/10-07-06-social_ceo_part_four_ceos_should_be_social_light">Pt 4</a>, <a href="http://blogs.forrester.com/george_colony/10-07-09-social_ceo_qa">Q&amp;A</a>), <a href="http://blogs.forrester.com/ceo_colony">Forrester CEO George Colony</a> seems to assume that social media technologies can only be used as tools for social networking.&#160; </p>
<p>If I&#8217;m reading him right, I think this is a mistake. If these technologies were seen more as tools for leveraging one&#8217;s influence, then many more leaders would like be willing to deploy them.&#160; </p>
<p>In <a href="http://blogs.forrester.com/george_colony/10-05-07-social_ceo_part_two_ceos_arent_social_good_reasons">Part 2 of his series</a>, Colony writes:</p>
<h3><a href="http://blogs.forrester.com/george_colony/10-05-07-social_ceo_part_two_ceos_arent_social_good_reasons"></a></h3>
<blockquote style="margin-right: 0px" dir="ltr"><p>With the exception of a small minority of brilliant thinkers, smart social networkers, and publishing-oriented personalities, the social heavy model is a recipe for blowhardism. Think about it &#8212; how many people do you know with the erudition to make 30 worthwhile short statements per week, and one valuable long statement per week?</p>
</blockquote>
<p>What Colony appears to miss is that a blog in the hands of a leader can be used for (among many purposes) strategic, near real-time, <a href="http://wigleyandassociates.com/archives/1572/">short storytelling</a>. And Twitter can simply be used to help the individual blog posts &#8216;travel&#8217; around to the leader&#8217;s intended audience. (Yes, I&#8217;m deliberately using the term &#8216;audience&#8217; instead of the term &#8216;network.&#8217; More on that below.)</p>
<p>Here&#8217;s a recent example by Paul Levy, President and CEO of Beth Israel Deaconess Medical Center in Boston, in a post to his <a href="http://runningahospital.blogspot.com/">Running A Hospital blog</a> titled <a href="http://runningahospital.blogspot.com/2010/07/brava-maureen.html">Brava, Maureen!</a></p>
<blockquote><p><a href="http://runningahospital.blogspot.com/"><img class="colorbox-1600"  style="border-right-width: 0px; margin: 0px 0px 0px 5px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px" title="Paul Levy" border="0" alt="Paul Levy" align="right" src="http://wigleyandassociates.com/wp-content/uploads/2010/08/paullevy.jpg" width="58" height="75" /></a>I was out of town when President Obama made his recess appointment of Don Berwick to head CMS, and when the Institute for Healthcare Improvement announced that Maureen Bisognano would take over as CEO… Regular readers have often seen Maureen&#8217;s name on this blog. Her suggestions, for example, have made <a href="http://runningahospital.blogspot.com/2009/10/icu-i-really-care-for-you-and-your.html">a huge difference</a> in the way we have made our ICUs more patient- and family-centered.</p>
</blockquote>
<p>Levy&#8217;s using his blog post (<a href="http://twitter.com/Paulflevy/status/18341421252">tweeted here</a>) to provide recognition, telling a short and simple story about someone whose efforts or actions embody his values and furthers his strategy and goals as a leader.&#160; </p>
<p>Another Levy example: <a href="http://runningahospital.blogspot.com/2009/03/caller-outer-of-month-award-3.html">a blog post about a single employee</a> whose actions reflect one of the hospital&#8217;s strategic initiatives.</p>
<p>In the networked world we live in, this is a significant way to affirm someone. In the <em>How to blog effectively </em>section of my <em>2005 Leadership Blogging Guide</em> (currently under revision as a White Paper), I write:</p>
<blockquote><p>One of the most effective ways to acknowledge someone informally is to tell someone else a story about them. Why? Because it has a better chance to spread around.</p>
<p>A positive remark directly to the person being acknowledged generally goes no further because to most people it would feel like bragging to tell someone else. But if the positive remark is made to someone else, then the recipient is very likely to repeat the story to others. </p>
<p>A blog post recognizing an employee, a colleague, an organization or business in the community is an effective way to accomplish the informal form of recognition with the impact of the formal. </p>
<p>Others see the post and mention it to the affirmed person; some pass around its URL/PermaLink via email to others; others blog it and retweet it, thereby widening its impact; and the search engines store the content of it indefinitely, thereby providing opportunities for serendipitous acknowledgement far into the future.</p>
</blockquote>
<p>I can imagine in the days and weeks subsequent to Levy&#8217;s blog post about Bisognano, she got a fair number of people saying to her &quot;Hey, Maureen, I saw your photo in Paul Levy&#8217;s blog…&quot;</p>
<p>While <a href="http://en.wikipedia.org/wiki/Erudition">erudition</a> might be important for anyone aspiring to be a columnist (which is how I&#8217;d describe Colony&#8217;s &quot;one valuable long statement per week&quot;), it&#8217;s not necessary to be an effective leadership blogger.&#160; (Providing recognition is only one of the ways leaders can use a blog to leverage their influence. I&#8217;ve identified about a dozen.)</p>
<p>Colony rightfully challenges the notion that executives need to be heavily interactive with their use of social media technologies. In <a href="http://blogs.forrester.com/george_colony/10-07-06-social_ceo_part_four_ceos_should_be_social_light">Pt 4</a>, he writes about his &#8216;social light&#8217; strategy:</p>
<blockquote><p>Now admittedly, this is a far cry from the &quot;Get into the conversation&quot; conventional wisdom of the social heavies. And it contradicts the &quot;<a href="http://www.telegraph.co.uk/science/science-news/7585980/Quantity-not-quality-is-the-key-to-popularity-on-social-network-sites-such-as-Facebook-and-Twitter.html">Post incessantly to build followers</a>&quot; high-school behavior of many social players. But let&#8217;s face facts &#8212; most CEO don&#8217;t have the time or the capacity to play those games. They&#8217;ve got companies to run.</p>
</blockquote>
<p>Which is why I think it&#8217;s often more helpful to emphasize the term &#8216;audience&#8217; instead of the term &#8216;network&#8217; if you&#8217;re a leader considering how you can personally deploy these social media technologies. (Some of the lack of adoption of these technologies by those in leadership positions is likely due to the nomenclature of social media. &#8216;Blogging,&#8217; &#8216;tweeting,&#8217; and &#8216;social networking&#8217; can be off-putting terms to the uninitiated executive.)&#160; </p>
<p>For the &#8216;audience&#8217; vs. &#8216;networking&#8217; approach, look no further than <a href="http://sethgodin.typepad.com/">Seth Godin</a> who has a huge following among the social media-oriented communcations/public relations/marketing crowd (and a favorite author of mine as well.)</p>
<ul>
<li><a href="http://sethgodin.typepad.com/"><img class="colorbox-1600"  style="border-right-width: 0px; margin: 0px 0px 0px 5px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px" title="SethGodinsBlog" border="0" alt="SethGodinsBlog" align="right" src="http://wigleyandassociates.com/wp-content/uploads/2010/08/SethGodinsBlog.gif" width="120" height="155" /></a> Godin does not allow comments on <a href="http://sethgodin.typepad.com/">his blog</a>. Readers can only like/recommend a post and/or retweet it. (He does allow pingbacks/trackbacks but in the age of Twitter, it gets little use.) </li>
<li><a href="http://twitter.com/thisissethsblog">Godin only uses his public Twitter account</a> and his <a href="http://www.facebook.com/sethgodin">Facebook page</a> as a tools for automatically publishing the content of his blog posts. (His Facebook page followers engage with one another on his Wall, but he doesn&#8217;t participate.) </li>
</ul>
<p>In other words, Godin&#8217;s using social networking technologies very effectively to reach his audience without any of the &#8216;social&#8217; or the &#8216;networking.&#8217; (He does publish his email address and is reputed to be very responsive.) Rather, <a href="http://wigleyandassociates.com/archives/1550/">Godin is big on using these tools to leverage his influence</a>.</p>
<p><a href="http://www.nytimes.com/2006/07/30/business/yourmoney/30digi.html"><img class="colorbox-1600"  style="border-right-width: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px" title="All the Internet’s a Stage. Why Don’t C.E.O.’s Use It?" border="0" alt="All the Internet’s a Stage. Why Don’t C.E.O.’s Use It?" src="http://wigleyandassociates.com/wp-content/uploads/2010/08/ceobloggingstage_tn.jpg" width="297" height="166" /></a>&#160; <br />Not enough has changed since 2006 when <a href="http://www.randallstross.com/">Randall Stross</a> published a column in the New York Times titled <a href="http://www.nytimes.com/2006/07/30/business/yourmoney/30digi.html">All the Internet’s a Stage. Why Don’t C.E.O.’s Use It?</a>&#160;</p>
<p>It need not be the case.</p>
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		<title>Open Leadership: How Social Technology Can Transform the Way You Lead, by Charlene Li</title>
		<link>http://wigleyandassociates.com/archives/1508/</link>
		<comments>http://wigleyandassociates.com/archives/1508/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 04:11:44 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Leaders who blog]]></category>
		<category><![CDATA[Thinking about social media]]></category>
		<category><![CDATA[Charlene Li]]></category>
		<category><![CDATA[Open Leadership]]></category>
		<category><![CDATA[Paul Levy]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/archives/1508/</guid>
		<description><![CDATA[<p>I’ve started reading the book Open Leadership: How Social Technology Can Transform the Way You Lead, by Charlene Li.</p> <p></p> <p>I’m mainly interested to see how detailed she gets on the actual use of social media tools by individual leaders vs. the overall use of social media by an organization. </p> <p>The title of <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/1508/">Open Leadership: How Social Technology Can Transform the Way You Lead, by Charlene Li</a></span>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.charleneli.com/open-leadership/"><img class="colorbox-1508"  style="border-bottom: 0px; border-left: 0px; margin: 0px 5px 0px 0px; display: inline; border-top: 0px; border-right: 0px" title="open-leadership-small" border="0" alt="open-leadership-small" align="left" src="http://wigleyandassociates.com/wp-content/uploads/2010/05/openleadershipsmall.gif" width="77" height="111" /></a>I’ve started reading the book <a href="http://www.charleneli.com/open-leadership/">Open Leadership: How Social Technology Can Transform the Way You Lead</a>, by Charlene Li.</p>
<p><a href="http://www.charleneli.com/about-charlene/"><img class="colorbox-1508"  style="border-bottom: 0px; border-left: 0px; margin: 0px 0px 0px 5px; display: inline; border-top: 0px; border-right: 0px" title="Charlene Li" border="0" alt="Charlene Li" align="right" src="http://wigleyandassociates.com/wp-content/uploads/2010/05/CharleneLi.jpg" width="79" height="111" /></a></p>
<p>I’m mainly interested to see how detailed she gets on the actual use of social media tools by individual leaders vs. the overall use of social media by an organization. </p>
<p>The title of the book seems to infer the former but I’m guessing that most of the content will focus on the latter. I’m following <a href="http://twitter.com/charleneli">her on Twitter</a> and keeping track of <a href="http://www.charleneli.com/blog/">her blog</a>.</p>
<p>I was pleased to see that one of the first leaders she discusses (p. 26 of the print edition) is Paul Levy, President and CEO of <a href="http://www.bidmc.org/">Beth Israel Deaconess Medical Center</a> in Boston. I <a href="http://wigleyandassociates.com/archives/1187/">blogged about Levy a year ago</a>, as he maintains a leadership blog called <a href="http://runningahospital.blogspot.com/">Running a hospital</a> where he regularly shares “thoughts about hospitals, medicine, and health care issues.” I follow <a href="http://twitter.com/Paulflevy">Levy on Twitter</a>.</p>
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		<title>Public leadership, transparency and the world of social media</title>
		<link>http://wigleyandassociates.com/archives/1187/</link>
		<comments>http://wigleyandassociates.com/archives/1187/#comments</comments>
		<pubDate>Thu, 19 Mar 2009 12:00:33 +0000</pubDate>
		<dc:creator>Griff Wigley</dc:creator>
				<category><![CDATA[Leaders who blog]]></category>
		<category><![CDATA[Thinking about social media]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Paul Levy]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://wigleyandassociates.com/archives/1187/</guid>
		<description><![CDATA[<p> “They all get the idea that if we’re transparent about what we’re bad at as well as what we’re good at, we’ll get better.”&#160; That’s a quote by Paul Levy, President and CEO of Beth Israel Deaconess Medical Center in Boston, speaking about his staff. Levy maintains a leadership blog called Running a <span style="color:#777"> . . . &#8594; Read More: <a href="http://wigleyandassociates.com/archives/1187/">Public leadership, transparency and the world of social media</a></span>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.communitymagazines.net/bihospital.pdf"><img class="colorbox-1187"  title="levy-article" style="display: inline; margin: 0px 0px 0px 5px" height="75" alt="levy-article" src="http://wigleyandassociates.com/wp-content/uploads/2009/03/levyarticle.png" width="65" align="right" /></a><a href="http://runningahospital.blogspot.com/"><img class="colorbox-1187"  title="Paul Levy" style="display: inline; margin: 0px 5px 0px 0px" height="75" alt="Paul Levy" src="http://wigleyandassociates.com/wp-content/uploads/2009/03/paullevy.jpg" width="58" align="left" /></a> “They all get the idea that if we’re transparent about what we’re bad at as well as what we’re good at, we’ll get better.”&#160; That’s a quote by Paul Levy, President and CEO of <a href="http://www.bidmc.org/">Beth Israel Deaconess Medical Center</a> in Boston, speaking about his staff. Levy maintains a leadership blog called <a href="http://runningahospital.blogspot.com/">Running a hospital</a> where he regularly shares “thoughts about hospitals, medicine, and health care issues.” You can also follow <a href="http://twitter.com/Paulflevy">Levy on Twitter</a>.</p>
<p>I’ve been thinking about Northfield (my hometown) area public leadership, transparency, and <a href="http://en.wikipedia.org/wiki/Social_media">social media tools</a> this week for four reasons.</p>
<ol>
<li><a href="http://www.ci.northfield.mn.us/departments/administration">Northfield City Adminstrator Joel Walinski</a> has invited me to speak about civic engagement technologies for 10 minutes to the Northfield City Council next Monday at their work session.&#160; See my previous blog posts on <a href="http://locallygrownnorthfield.org/">Locally Grown</a> about civic engagement <a href="http://locallygrownnorthfield.org/post/8310/">here</a>, <a href="http://locallygrownnorthfield.org/post/7585/">here</a>, and <a href="http://locallygrownnorthfield.org/post/7424/">here</a>. </li>
<li>Tonight I’m going to the Northfield School District’s Key Communicator Network meeting (I blogged about this on Locally Grown <a href="http://locallygrownnorthfield.org/post/9233/">here</a>). The District has received some criticism lately for its handling of the <a href="http://locallygrownnorthfield.org/post/9282/">proposed calendar changes</a> and the <a href="http://locallygrownnorthfield.org/post/9557/">SNL cancellation</a>. </li>
<li>Tuesday, I <a href="http://wigleyandassociates.com/archives/1182/">blogged about</a> a new book titled <a href="http://www.amazon.com/School-Administrators-Guide-Blogging/dp/1578869196/ref=sr_1_1?ie=UTF8&amp;s=books&amp;qid=1229634455&amp;sr=1-1">The School Administrator&#8217;s Guide to Blogging</a> by <a href="http://drmarkstock.com">Mark Stock</a>.&#160;&#160; </li>
<li>Last Monday’s council meeting at which the lack of trust and respect were evidently issues. See the Northfield News article, <a href="http://northfieldnews.com/news.php?viewStory=47785">City, townships don&#8217;t see eye-to-eye on annexation</a>. </li>
</ol>
<p>Lots can be learned by watching how Levy uses his <a href="http://runningahospital.blogspot.com/">blog</a> and <a href="http://twitter.com/Paulflevy">Twitter</a> as a public leader. For example:</p>
<ul>
<li>Last summer, <a href="http://runningahospital.blogspot.com/2008/07/message-you-hope-never-to-send.html">Levy blogged about how a surgical procedure was performed on the wrong body part</a>. Notice 1) his detailed reflection in the post after he republished the email that was sent out to all employees and the local media about the incident; and 2) the positive reaction to the handling of the incident among many of the 54 comments attached to the blog post. </li>
<li>A week or so ago, he blogged about a <a href="http://runningahospital.blogspot.com/2009/03/town-meetings-bidmc.html">series of staff town meetings regarding the hospital’s financial problems</a> and the unbelievable response he’s gotten to a radical suggestion. The <a href="http://www.boston.com/news/local/massachusetts/articles/2009/03/12/a_head_with_a_heart/">media picked up on the story</a>, too. On Tuesday, he <a href="http://twitter.com/Paulflevy/status/1326978749">used Twitter to alert people to his blog post update on the situation</a>. </li>
<li>Yesterday, he <a href="http://runningahospital.blogspot.com/2009/03/caller-outer-of-month-award-3.html">blogged about a single employee</a> whose actions reflect one of their strategic initiatives. </li>
</ul>
<p>There’s a continuing stream of both good and bad news stories like these at all our Northfield area institutions that serve the public in some capacity: the city, the townships, the county, the schools, the colleges, the hospital.&#160; And yet we rarely hear about them.&#160; The ‘bad news’ stories too often never see the light of day. And the ‘good news’ stories are too often spun in such a way that they’re either not believable or they’re ignored. Not always, just too often IMHO.</p>
<p>The increasing pervasiveness of <a href="http://en.wikipedia.org/wiki/Social_media">social media tools</a> means, in part, that local leaders have less ability to keep a lid on issues of public concern. (Employee ‘leaks’ travel far and fast. Citizens with blogs pry more effectively.) So ratcheting up the transparency (along with judicious amounts of authenticity and engagement) is a smart strategy. The end result, as Levy says, is the institutions get better at what they do. And that’s what we, the public, want to see. And when we do, we’ll applaud it, thereby encouraging the virtuous cycle to continue and spread.</p>
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