By Griff Wigley, on February 25th, 2011
I’ve revamped the WordPress for Noobs course introduction screencast. When I created the first one, the course didn’t exist. Since we’re at the end of Week 7 of the course as I write this, I’m now able to take people behind the scenes to show how the course actually works.

By Griff Wigley, on February 2nd, 2011
A year ago, Debbie Weil asked the rhetorical question on her blog, Is Corporate Blogging the Hub of Social Media Marketing? She now has a free ebook available with the answers coming from a wide spectrum of social media gurus and organizations: Why Your Blog Is Your Social Media Hub.
After reading the answers, my beliefs are confirmed:
- The pages on your organization’s website should tell visitors the basics about your people, products, and services.
- Your organization blog should include ongoing stories related to your people, products, and services.
- Your social media outposts (Twitter, Facebook, LinkedIn, etc) should then be used to help distribute your site and blog content, as well to engage with others.
- If you’re a leader, your blog can include your thinking about the important issues your organization faces, as well as a place where, at least some of the time, people can interact with you.
Weil’s introduction:
I was asking whether Twitter supplants a corporate or organizational blog because it’s so much easier and faster. I was asking whether you need a corporate blog if you have a Facebook fan page. I was asking whether it’s worth the effort for organizations large and small to devote the time and resources to maintaining an effective blog.
In fact I’m asking whether the word blog isn’t outdated. A blog can be defined as a next-generation, interactive Web site. Maybe we’re just talking about a new kind of social corporate site. I asked everyone to be as contrarian as he or she wished in answering the question. I received many provocative answers. Following are some of the most useful.
By Griff Wigley, on January 15th, 2011
By Griff Wigley, on January 14th, 2011
By Griff Wigley, on January 13th, 2011
Most every leader is feeling the effects of the waves of social media technologies that are increasingly washing up on the shores of their organizations. It’s primarily been blogs since 2005 but now it’s also Facebook, Twitter, LinkedIn, and YouTube.
Leaders cannot help but notice the demands for more organizational transparency, authenticity, responsiveness, and engagement from employees, customers, constituents, members, citizens, and the media–all of whom are increasingly adept at using social media technologies.
If you’ve been reluctant to use social media technologies yourself in your role as a leader, you’re not alone.
The problem was noted as early as 2006 when the New York Times published an article titled All the Internet’s a Stage. Why Don’t C.E.O.’s Use It? Author Randall Stross cited only one active CEO blogger among the Fortune 500.
Fast forward to January, 2009 when social media consultant Steve Borsch authored a blog post titled Why Executives Don’t “Get” Social Media. When he asked one executive, the response was, “Because I’m getting sh*t done and I can’t invest my attention or energy there.”
In the spring of 2010, Forrester CEO George Colony published a series of blog posts titled The Social CEO. In Part 1: Most CEOs Are Not Social he noted that not only were few CEOs using social media, but that even CEOs of the big social media companies weren’t exactly active users.
Colony and others have some theories about why so few executives use social media technologies such as blogs, Twitter, Facebook, LinkedIn, and YouTube in their roles as leaders. In Part 2 of his series titled CEOs Aren’t Social For Good Reasons, Colony listed these factors:
- Age
- Risk and regulatory constraints
- Time
- The social heavy model breeds blowhards
In August, 2010, the principals of corporate social media consulting firm DemingHill published a paper titled Why Executives HATE Social Media citing that executives:
- are “non-narcissistic in a YouTube world”
- are inherently introverts and gravitate towards solitude versus socializing
- have difficulty with the lack of control required for social media to be fully unleashed
- fear and feel vulnerable around the technology in the social arena, even as they depend on it in other areas
- wonder if social media is yet another technology whose promises will go unfilled
In my work as a leadership blogging coach the past five years, I’ve heard all these reasons and a few others. In this blog post, I address them and suggest some alternative ways to think about them. Continue reading Fear and Loathing in the Executive Suite: Why Leaders Avoid Blogging and Other Social Media
By Griff Wigley, on January 12th, 2011

I launched my WordPress for Noobs online course this week. Over 30 participants have registered and paid thus far, with a few more expected by week’s end.
All’s working well with the integration of two big WordPress plugins to make the course happen:
- Wishlist Member which handles the registration, integration with PayPal, and membership management
- Simple:Press which provides the discussion forum for the course (screenshot on the right)
I’m using GoToWebinar to host a live Q&A webinar for the class each week, and Camtasia Studio to produce two screencasts (how-to videos) each week, hosted at Screencast.com.
All of this is a result of my taking the Teaching Sells course a year ago, with ongoing support from Third Tribe Marketing.
I’ve got more online courses (AKA Integrated Learning Environments) in the works. Next up: Blogging for Leaders.
By Griff Wigley, on December 13th, 2010
Dave Ruller is City Manager of Kent, Ohio and maintains a blog at Kent360.
Last week he published a blog post titled Managing snow and it caught my eye because it’s a good example of What to Blog for a local government leader: Use your blog to teach about a service, program, or department.
After what turned out to be a terrific Fall, I guess Winter had to eventually arrive, and in case you hadn’t noticed — it’s here. The official start of Winter is still a couple of weeks off but that doesn’t seem all that relevant at the moment with snow piling up outside my window as I type this post. We’ve got ourselves a good old fashioned snowfall with big lake effect flakes piling up and creating havoc with our streets.
He then goes into great detail about the city’s snow-related policies, since there were some significant changes in the past year. Most important, he uses an informal conversational tone in his writing that makes it a much more interesting read for a local citizen.
We do our best to break a truck off the primaries to punch a hole through the middle of the neighborhood streets (often just a single lane) but until the weather breaks and gives us a chance to catch up, the neighborhoods will be challenging to get through.
I love that line: "break a truck off the primaries to punch a hole…" You just know that wasn’t written by a communications staffer. A voice of authenticity indeed.
Here’s my little treatise on why using a blog in this way is important for a local government leader:
Continue reading City Manager Dave Ruller of Kent, Ohio: using a blog to teach
By Griff Wigley, on December 13th, 2010
By Griff Wigley, on November 28th, 2010
In late October, I hosted (with a little help from my friends, Tracy Davis and Sean Hayford O’Leary,) two WordPress Q&A webinars for Northfield area WordPress users. A few days later, I attended my first Minneapolis-St. Paul WordPress User Group meeting. And two weekends ago, I presented two sessions at WordCamp MSP in Richfield.
All of which served to convince me that A) the popularity of WordPress continues to grow; and B) the demand for help in using it continues to grow.
So I decided to create an online course called WordPress for Noobs, and have it be the first course delivered by my new interactive learning platform:
Your Thick Skull

I’ve been coaching adults on the use of internet-related technology tools and services since 2002. Many adults feel intimidated by these technologies at times, and it bugs them when instructors talk over their heads. But just as often, it bugs them when instructors talk down to them, as if they’re little children.
Over time, I’ve learned that an approach which combines plain English with a little irreverent humor works well when teaching adults. Looking a frustrated adult in the eye and saying with faux exasperation, “Come on, get it through your thick skull!” invariably brings a smile and a sigh of relief. (For those who might not be familiar with the English language, to ‘get something through someone’s thick skull’ is an idiom which means ‘to manage to get someone, including oneself, to understand something.’)
The name Your Thick Skull is similar to the Complete Idiot’s and For Dummies reference guides in that it is not meant to be insulting and the instruction is designed to be non-intimidating.
Unlike those reference guides, however, Your Thick Skull will not offer books. Rather, I’ll use it to offer online courses that are best described as interactive learning environments or communities of learning. Big diff!
My initial online courses will be technology-related (WordPress for Noobs starting January 10; Blogging for Leaders in early 2011). In the near future, I’ll be branching out to offer a wide variety of online courses, partnering with others who have an expertise (teachers, authors, consultants, coaches, etc.) but who need help in sharing that expertise in an interactive learning environment. (Contact me if you’re interested in exploring that type of partnership.)
‘Nuff said for now. I’m pleased to announce:
WordPress for Noobs
begins January 10. Get it through Your Thick Skull.

By Griff Wigley, on November 14th, 2010
I left Northfield at 7:30 am yesterday as the snow storm was just cranking up, thinking that an extra hour would be sufficient for 35 mile trip to Best Buy HQ in Richfield for the 2010 WordCamp MSP. I was scheduled to present during the first round of sessions at 9:30. At about 8:30, I tweeted: "Traffic on I35 one mile south of Lakeville is at dead stop. #wordcampmsp hosed"
After sitting there for 20 minutes, I began preparing to send out another tweet to tell the WordCamp organizers that I wasn’t going to make it in time. But suddenly, traffic began to move so I held off and arrived at 9:15. When I found chief WordCamp organizer Lauren Freeland, she told me that they’d seen my tweet and bumped my session up to 10:30. I thought, "Jeesh, these people have their shit together."
Left and center photos: On stage at Best Buy HQ: Lauren Freeland, WordCamp conference organizer; Toby Cryns, co-founder of the MSP WordPress User Group; Right photo: Steve Borsch, capturing some video of the scene.
As it turned out, I was able to do my WordPress Basics for Noobs session at 9:30; I also did a session at the end of the day: Blog-Based Conversations: Tools and strategies for managing comments and the people who make them. Both were well-attended, I got lots of great questions, and was pleased with the informal feedback I got from people afterwards.
WordCamp MSP was a well-run conference, starting with the venue, the food, and the range of sessions offered. As a speaker, I was impressed with the whole process, including their terrific blog site and all the helpful email communications with Lauren Freeland and Brian Goeppner leading up to the event. A special tip-of-the-blogger hat goes out to the tech support volunteers who rescued me at my first session when hook-up to the screen projector failed. Twice I overheard people talking about how helpful the WordPress troubleshooters were at The Tech Shop onsite. What a great idea that was.
WordCamp MSP 2011? I hope so. In the meantime, I’ll be a regular at the MSP WordPress User Group.
2:30 PM Update: A WordCamp album of 43 photos by Lauren Melcher posted to the TECHDotMN’s Flickr account, including one of me not paying attention.

By Griff Wigley, on November 5th, 2010

WordCamp Minneapolis-St. Paul is next Saturday, Nov. 13.
WordCamp is finally coming to Minnesota and will be hosted in the Twin Cities, Fall 2010! This interactive conference is your opportunity to share ideas and learn from the Pro’s. At WordCamp MSP, there is literally something for everyone: from first time bloggers to web developers, spend a few hours connecting with people who share your passion.
I signed up as an attendee ($30 for all day, including lunch). But since it’s an Unconference, I volunteered to be a WordCamp MSP speaker. I’m now presenting early in the morning and late in the day on:
By Griff Wigley, on November 5th, 2010
Brian Dunn, CEO of Best Buy, has blog called The D. Brief which, he says, “is where I share news and ideas and get your feedback about them.” You can also follow Dunn on Twitter
The past two weeks he’s used his blog to chronicle a trip to Asia in a series of blog posts he called Chasing the Sun (Part I, Part II, Part III, Part IV). I like this series of posts because he tells little stories that convey his values, rather than the typical “I went here, we went there” travelogue I see so often.
I’m always hammering away with my belief that leadership blogging is the art of strategic, near real-time, short storytelling. Dunn’s travelogue blog posts are all near real-time (eg, “I left for this year’s trip on Sunday morning”), they’re all strategic, and each includes a short little story. To wit:
Blog post: Chasing the Sun, Part I
Short story:
During the flight to Seoul, Barry Judge (Best Buy’s Chief Marketing Officer) and I had a chance to review our Holiday TV spots… we tried to get our various devices on various networks. It took time (and I’m sure we looked random and quite humorous trying all sorts of connections and attempts)…
Strategic value conveyed directly:
But our role is more than just contributing to the products, we as a company have to determine how to tell people that aren’t in the electronics manufacturing business what technology can do for them. I know I’ve said it before, but it’s not the “stuff” – it’s what that “stuff” does for people and how it can keep them connected to what matters most that’s important.
Blog post: Chasing the Sun, Part II
Short story:
I see people in the Connected World everywhere I go, but I’m always extra curious about how it works in airports (where everyone is on-the-go and clearly trying to keep in touch). The Inchon airport was no exception…
Strategic value conveyed directly:
Best Buy and our employees are here to inspire people to what is possible today. Think about your own digital camera. When did you get it? If it’s more than a few years old, the difference in how it looks, performs and shares is staggering compared to what’s available now. And you can probably connect, share and use that camera in ways you didn’t even imagine when you bought it.
Blog post: Chasing the Sun, Part III
Short story:
After the meeting, we had to hustle to catch a bullet train to Tokyo. It’s a 2 and a half hour trip, even with the Bullet train hitting top speeds of 160 mph…
Strategic value conveyed directly:
I’m pleased these innovations are increasingly driven by the voice of the customer, and I can tell you everyone in this industry is driven to bring ever-expanding technological capability to consumers. Capability to enable connection to the things people care about, so they can build their own, personal Connected World.
Blog post: Chasing the Sun, Part IV
Short story:
We left early because (as I mentioned in my last post) Typhoon Chabba will hit land tomorrow and we wanted to get out before it hit.
Strategic value conveyed directly:
Combined with these great engineering companies, Best Buy has the opportunity of a lifetime to connect the people who want to:
- Connect with the information they crave.
- Connect with the entertainment they desire.
- Connect with the people they love.
Finally, during one of the meetings this week one of the people I was meeting with told me his Grandfather’s favorite expression was “Empty Hands” and that he thought this philosophy was important in his leadership. Because I’m a Connected World kind of guy, I Googled the phrase and found it was from a story about Alexander the Great. The gist of the story is that we should always remain humble because into this life we are born with empty hands and at the end we leave this life with empty hands…. If you are interested for the whole story, click here.
I thought it interesting that Gerald Wilkie, General Manager of the Best Buy store in Burlington, NC, attached this comment to Dunn’s Part III blog post:
Brian,
I love the D. Brief and the opportunities our senior leadership gives us to hear not just direction, but insights as well. Thanks for everything you do and how you lead! Keep on doing what you do!
Gerald Wilkie
GM #648
By Griff Wigley, on November 4th, 2010
By Griff Wigley, on October 30th, 2010
By Griff Wigley, on October 28th, 2010
Nov. 2 update:
With my civic and business hat on, I’m hosting a free webinar on social media use by local government on Monday, Nov. 1, at 8 PM CDT. It will feature:
- A tour of several local government websites (primarily cities in the US) to see some best practices of how social media tools (blogs, web forums, email lists, webinars, Twitter, Facebook, YouTube, LinkedIn, etc.) are being used to enable more transparency and engagement.
- A discussion about the hurdles that local government officials face when implementing the use of social media.
The panelists (all bloggers), all have some Northfield connections:

- Left: Betsey Buckheit, Councilor, City of Northfield, MN
Prior to her election in 2008, Betsey served on Northfield’s Charter Commission, Planning Commission, Non-Motorized Transportation Task Force, and Library Board. She’s been a Humphrey Institute Public Policy Fellow and part of the Blandin Community Leadership Program. See her Council news, local issues, and public policy blog here.
- Center: Steven Clift, founder and Executive Director, E-Democracy.org
Steve is also a speaker and consultant on e-democracy and was the guy who brought the UK e-gov delegation to Northfield in 2004 (hosted at the Contented Cow) and a field trip to Northfield for the International Symposium on Local E-Democracy in 2005 (hosted at the Cow and the Archer House). See his Democracies Online (DoWire) blog here.
- Right: Scott Neal, City Manager, City of Eden Prairie, MN
Scott was Northfield’s City Administrator from 1996-2002. His last day at Eden Prairie is today. He begins his new job as City Manager for Edina, MN on Nov. 8. See his Eden Prairie City Manager blog here.
Some photos of Betsey, Steve and Scott in Northfield from 2004-05 with their blogger hats on:

Please register for the free webinar on social media use by local government for Monday, Nov. 1, at 8 PM CDT.
If you’re unable to attend, the webinar will be recorded and archived on the web.
Got questions or comments? Attach a comment here or contact me.
Nov. 2 update:
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