Category Archives: Citizen Engagement

Using Google Moderator as another tool for citizen engagement

Citizen Engagement, Thinking about social media,

Google-ModeratorI installed Google Moderator ("Helping the world find the best input from an audience of any size") last week on the blog site for Edina Citizen Engagement.  We’re testing it out as a way to solicit questions from Edina, MN citizens about four projects during the month of October, 2011.

I chose Google Moderator because I think it could help to address some common citizen engagement problems:

  • Many people don’t feel comfortable or have the time to ask questions of SEO Firm about important issues, whether it’s using email, the phone, or open mic at City Council meetings.
  • Many people are reluctant to engage in online discussions
  • City leaders can’t easily gauge which questions are most often on the minds of citizens
  • City leaders are often faced with having to answer the same questions over and over

I think that the tool provides a simple and inexpensive way to gather and prioritize the questions.

Edina Google Moderator - Nav bar link to October-QA Edina Google Moderator FAQs Using Google Moderator - Edina Citizen Engagement
I don’t have a catchy name for any of this yet so for this month it’s just October Q&A. I’ve created an FAQ page, as well as a Google Moderator how-to video/screencast.

When we’ve collected the prioritized questions, we’ll select a time and method for city leaders to provide answers online, either via:

  • a live online event (chat, webinar, teleconference)
  • a recorded audio or video session
  • a written/text response

I’m learning my way into this and so I expect to make mistakes and improve.  I’m also assuming that it’ll take a while for Edina citizens to find out about this and get comfortable using it.

Getting the Edina City Council members up to speed about Edina Citizen Engagement

Citizen Engagement

I’ve been getting to know members of the Edina City Council recently, talking with them by phone and meeting with some of them. My main goal is to update them about what Edina City Manager Scott Neal and I have in mind for Edina Citizen Engagement and getting their ideas for what we might do this fall and how to involve them.

Edina Council Member Mary Brindle and Griff Wigley Griff Wigley and Edina Mayor Jim Hovland Edina City Council work session
Late last month I met with Council member Mary Brindle, Mayor Jim Hovland, and Council Member Joni Bennett.  I also had a chance to chat with Council members Josh Sprague and Ann Swenson at a recent Council work session. See the Edina Council bios page for more about them.

Edina Citizen Engagement featured in Edina Sun Current

Citizen Engagement, ,

In this week’s Edina Sun Current, reporter Katie Mintz has an article about the Edina Citizen Engagement titled Edina launches website for public input.

Edina Sun Current article"I’m excited to see what [the website] will yield because I know Edina has a pretty active online community. People want to interact that way," [City Manager Scott] Neal said.

He said citizen engagement is important to the Edina City Council, and the website adds a new dimension to the conversation. It is not intended to replace actual meetings. The city paid about $2,500 for development of the site from the communications budget, Neal said.

"I would be horrified if a city said enough of these face-to-face public hearings, but for a lot of people that’s difficult to fit in their schedule and it can be intimidating," said Griff Wigley of Wigley & Associates, who built and is moderating the website.

Wigley coaches businesses, nonprofits and governments on the art of leadership blogging and the use of other social media technologies. He said the tools give residents a convenient, intimate and fresh look at issues.

Live chat with Edina City Manager Scott Neal

Citizen Engagement, ,

Griff Wigley with Edina City Manager Scott NealYesterday I moderated a one-hour live chat with Edina City Manager Scott Neal about all things related to the economic development of Southdale Center, part of our Edina Citizen Engagement project.

I used CoverItLive to host the chat and it worked well. The only glitch was that I couldn’t get a photo of Scott to appear with his comments.

We had 21 different people attend over the course of the hour, with up to a dozen at any one time.  Seven people submitted questions and comments.

This was our first online event. I blogged the rationale for it here.  Scott blogged about it here.

Southdale Center’s economic development will be Edina’s first citizen engagement project

Citizen Engagement, ,

Edina City Hall Edina City Hall Griff Wigley with Edina City Manager Scott Neal 
I stopped by Edina City Hall last week to meet with Edina City Manager Scott Neal about the Edina Citizen Engagement project.

The first citizen engagement project will be focused on Southdale Center’s economic development.

Simon-Property-GroupSimon Property Group, Inc., owner of Southdale Center, has requested economic development assistance for the mall from the City of Edina, so the project aims to:

  • Provide information to the public about the issue
  • Provide a variety of ways for Edina citizens to engage with city staff, city council members, community leaders, and each other about the issue

Edina Citizen Engagement - Southdale Center Economic Development

The blogsite for Southdale Center Economic Development  is now up. Follow the updates via its RSS feed, the Edina Citizen Engagement enewsletter, and Twitter.

Citizen engagement project, City of Edina, Minnesota

Citizen Engagement, ,

Edina Citizen EngagementI’m going to be working with the City of Edina, Minnesota on a project called Edina Citizen Engagement. The city is seeking to engage its citizens with a variety of online tools that help decision makers to address specific, near-term issues.

Edina City Manager and blogger Scott Neal is leading the effort.

The tools will vary, depending on what kind of decision needs to be made. These online tools will complement face-to-face meetings in ways that continually build civic and social capital.   It’s my belief that the better Edina’s citizens and leaders get at citizen engagement, the greater the sense of community.

You can follow the Edina Citizen Engagement project via the blog’s RSS feed, the Edina Citizen Engagement enewsletter, and Twitter.